Privacy Policy

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Last updated: June 2026

About This Policy

Comtex Holdings Pty Ltd and its related entities ("Comtex", "we", "us", "our") is committed to protecting your personal information and handling it in a responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard personal information through our website at www.comtex.com.au and in the course of conducting our business.

Who We Are

Comtex is a specialist ICT infrastructure and technology services company with offices in Sydney (NSW) and Brisbane (QLD). We provide services including data and communications cabling, audio visual systems, electrical, security, fire and emergency systems, distributed antenna systems (DAS), GPON, and managed services — primarily to commercial, industrial, and government clients across Australia.

What Personal Information We Collect

We collect personal information that is reasonably necessary to conduct our business and respond to enquiries. The types of information we may collect include:

  • Contact details: name, email address, phone number
  • Enquiry details: the subject, service area of interest, and message content you provide via our contact form
  • Technical data: IP address, browser type and version, pages visited, and time spent on our website (collected automatically via analytics tools — see Cookies section below)

We do not collect sensitive information (such as health information, financial account details, or government identifiers) through our website.

How We Collect Personal Information

We collect personal information in the following ways:

  • Contact form: when you submit an enquiry through our website, we collect the information you provide in that form
  • Direct communication: when you contact us by phone or email
  • Automatically: when you browse our website, certain technical data is collected automatically via cookies and analytics services (see below)

Why We Collect Personal Information

We collect and use personal information for the following purposes:

  • To respond to your enquiry or request for information about our services
  • To provide quotes, proposals, or other pre-sales support
  • To communicate with you about projects or services we are delivering
  • To improve our website and understand how visitors use it (via analytics)
  • To meet our legal and regulatory obligations

We will only use your personal information for the primary purpose for which it was collected, or for a directly related secondary purpose you would reasonably expect.

Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to help us understand how visitors interact with our site. We use the following:

  • Google Analytics: we use Google Analytics to collect anonymised information about website traffic and usage patterns (pages visited, time on site, device type, approximate location). This data does not identify you personally. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
  • Google reCAPTCHA: our contact form uses Google reCAPTCHA to detect and prevent automated (bot) submissions. reCAPTCHA may collect information about your interaction with the form and your device. It is subject to Google’s Privacy Policy.
  • Functional cookies: our website may set cookies necessary for basic site operation and security.

Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect the functionality of certain parts of this website.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service providers: trusted third-party providers who assist us in operating our business (such as email hosting, CRM or job management software) where those providers are bound by appropriate confidentiality obligations
  • Google: as described above, certain data is processed by Google through Google Analytics and reCAPTCHA
  • Legal requirements: if required or authorised by law, including in response to a valid request from a government or regulatory body
  • Business transfers: in the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections

We will not disclose your personal information to overseas recipients unless we have taken reasonable steps to ensure the recipient complies with the APPs or equivalent standards, or you have consented to the disclosure.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure email systems, access controls, and using reputable third-party platforms.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

How Long We Retain Your Information

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are generally retained for a reasonable period to manage our client relationships and in line with our legal and contractual obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable time (generally within 30 days). In some circumstances we may need to verify your identity before providing access.

Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We encourage you to review this page periodically.

Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

Comtex Business Services
Email: support@comtex.com.au
Phone: 1300 669 440

Sydney Office: Unit 1, 426 Marion Street, Condell Park NSW 2200
Brisbane Office: Unit 13, 37 Mortimer Road, Acacia Ridge QLD 4110